Privacy Policy

1. Information We Collect

1.1 Information You Provide

We may collect the following information when you use our services:

• Account Information: Platform user ID (BIGO Live ID), email address
• Transaction Information: Order details, payment information, purchase history
• Communication Data: Information you provide when contacting our support team

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your recharge orders
• To send order confirmations and delivery notifications
• To provide customer support services
• To improve our website and services
• To send promotional communications (with your consent)
• To detect and prevent fraudulent transactions
• To comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, delivery partners who help fulfill your orders
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: In other circumstances with your explicit permission

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your browsing experience
• Deliver personalized content

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request data portability
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Transaction records are retained for a minimum of 5 years for legal and tax compliance.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: